Frequently Asked Questions (Q&A)


Q: Do you have a showroom or physical store? How can I see or try on Milla Milla dresses?

A: At the moment we only have an online store, with a warehouse in Bucharest, so there is no possibility to try it with us. But you can try it at home, after you buy it from the site and we can help you with the size selection if you contact us by email, messaging or Whatsapp. We remind you that you can return a product within 14 days of receiving it.

 

Q: Model X on size Y is no longer available. When will you replenish the stock?

A: All our products are small series, ie between 15 and 30 pieces per model (with all sizes included). Once the stock is exhausted, it does not recover. I suggest you subscribe to the Newsletter, because we launch new products with all sizes in stock quite often, and this way you will find out first.

 

Q: I bought a product and I would like to exchange it, and on the site under the Returns section it says that no exchange can be made, why?

A: If you want to exchange a product, it can only be done by buying a new one and returning the wrong one. 

 

Q: I want to pay a refund, or by bank transfer. May?

A: The only payment method accepted on our site is payment by card. We use the payment application stripe.com which is one of the safest in the world. No one has access to your bank or card details. Your security is very important to us.

 

Q: How are the French sizes? 

A: French sizes are staggered, meaning smaller in size. If you don't know what size suits you, but also for a greater accuracy in choosing the size, we advise you to contact us via Whatsapp / phone +40722788450 or enamel with bust and waist circumference

 

Q: Can you modify a product for me? I like the X dress but it's too long / short / small / big.

A: We do not make changes to our products because we do not have a workshop

 

Q: Do you receive orders? I want a custom dress.

A: We do not make dresses to order because we do not have a workshop

 

Q: Do you deliver in any country?

A: Yes, we ship worldwide by DPD or DHL. You can find all the delivery rates here

 

Q: How long does delivery take? 

A: Delivery usually takes 2-3 working days in Bucharest or Romania. During the holidays or when we launch new collections, it can be longer, ie 5-7 working days. Please note this when placing an order.


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